Friday, September 17, 2010

Drive-thru etiquette

As a former drive-thru worker at DQ for 3 years in high school, and current customer, i think people need a lesson in drive-thru etiquette :)

People that should not use the drive-thru:
-Diesel truck owners (even if you turn your engine off when you arrive, you make it so the worker can't hear the car in front of you. Plus imagine that noise amplified 400x into the worker's headset- OUCH!)
-People with very large orders. The D-T is like an express lane at the grocery store; People go there for fast service.  Every fast food "doesnt make it until you order it" and very large orders make the people behind you have to wait forever (while running their engines), and the workers' "drive time" go up (causing trouble from corporate usually)
-People that have no clue what they will order (again, the whole express lane thing, i had someone wait 10 minutes at the box before ordering...we have a clock and time to keep it under and one person spending 10 minutes was ridiculous!)
-People with accents.  It is hard enough to understand through the speaker when people are speaking clear english.  Accents make it nearly impossible.
-People with complicated orders.  Again, it is pretty hard to hear through that thing and when you are very specific, details can be lost.

A few more things:
- Dont arrive on your cell phone and when asked for your order say "hold on a sec" to finish  your conversation. They can hear you on the other end talking to your mom, and it is rude to make people (in line, inside) wait for you to finish talking. This happened a lot!
-Dont arrive at the box, then call your family to see what they want, while listing the menu items.  The drive time is going up and people are waiting behind you. Plus it is annoying to hear someone listing the entire menu into your headset lol.
-Dont smoke in the drive through- it is illegal, uncomfortable for the worker getting smoke in their face, and it blows inside to the food!
-If you drop your change, dont expect workers to pull out more from their drawer.  It was your fault, and a lot easier for you to open your door than for workers to go all the way outside and around to pick it up.
-Motorcycles dont trigger the sensor very well. Even if it triggers it in the first place, sometimes even if you are still there it thinks you pulled away sometimes.  Actually, as a former gf of a firefighter, it is a bad idea to ride motorcycles in the first place lol- i would get daily accounts of what body parts he would find mangled and not attached to the body that day from accidents that werent always the motorcyclists fault! (lol safety lesson)
-Dont go up to the window on foot and knock. It scares the crap out of everyone lol

2 comments:

  1. you're so right on everything here! I used to work at mcd and all these things would happen to me! i think everyone should know these etiquette rules, or spend some time working in a fast food place themselves!then they would never treat us rude again cuz they would know what it's like!

    ReplyDelete